Due to the handcrafted nature of this work, each piece is unique and cannot be cloned. Repeat orders and commissions are always possible and welcomed but will never be exactly the same as the previous order.
Items should be returned new, unused, and in the original packaging. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer.
Where provided, any packaging such as authenticity cards, dust bags and tags should be included with your return.
Please note that items that have been specifically manufactured to order on behalf of a client cannot be exchanged or returned.
Due to hygiene reasons, earrings can only be exchanged or returned if unworn.
Gold-plated pieces are plated using a thick, jewellery standard layer of 24 carat gold. The gold will rub off and eventually have to be re-plated. This will depend on how you wear the piece and how much contact and friction it has with your clothes. Earrings can last for years, whilst rings can be the first items to need re-plating. Re-plating is not the responsibility of Loren Lewis-Cole Ltd, and our advice would be to talk with your local jeweller in a bricks and mortar shop.