RETURNS

Loren Lewis-Cole Jewellery RETURN POLICY

All sales are final as we operate a made to order set up. This means our human hands lovingly make your jewellery, one piece at a time. 

If you're unsure of which piece you want, or need more information to support your purchase, we're always delighted to help, to assist you buying the perfect piece either for yourself or for someone special.

FAULTY ITEMS

If a faulty item is received, please contact us straight away to arrange return via post for assessment.

If the item is deemed to have a manufacturing fault, a repair or replacement will be issued. A refund will be issued if we cannot repair or replace the item.

Return postage of items with manufacturing faults will be covered by Loren Lewis Cole Jewellery up to the original shipping amount paid.

Please consider and follow the recommended care instructions, sent with each order, for all Loren Lewis Cole Jewellery items. Those considered faulty due to reasonable general wear and tear or customer mistreatment will not be considered for replacement or refund.

Please return items to - 

Flat 2, 15 Royal Park, 

Clifton, 

Bristol, 

BS8 3AL

 

 

 

RECEIVING A REFUND

As soon as we've checked your item and can conform that it's faulty, if you do not want a replacement or a store credit note, we will refund you to the card used to purchase your jewellery.

If your order has been sent to a destination within the EU, all sales taxes will be refunded. Outside the EU, customs duties and sales taxes are non-refundable. However, you may be able to recover these by contacting your local customs bureau directly. As this may not be available for all countries, we recommend that you hire a customs broker if you wish to claim back duties on returned merchandise.

Please note card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately we are unable to influence this.