Loren Lewis-Cole Jewellery RETURN POLICY

HOW TO PROCESS A RETURN

If you are based in the EU under the Consumer Protection (Distance Selling) Regulations (DSRs), you have the right to cancel your order within 14 working days of receipt. In order to do so:

1. Please contact Loren Lewis-Cole Jewellery by email within 14 days from the date of purchase in order to make a return for exchange or credit note.

In order to process your exchange or credit note, please email enquiries@lorenlewiscole.com with the following information:

Original Order Reference Number
Date of Purchase
Items to be returned for exchange or credit note
State the reason for return
State your preference of exchange or credit note
Returns must be sent via Express Post or Registered Post and directed to:

Loren Lewis-Cole Jewellery

 

Flat 2, 15 Royal Park, 

Clifton, 

Bristol, 

BS8 3AL

2. We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at the studio.. We also recommend that you use a secure, trackable means to return your order to us and that you retain proof of sending, in case of a dispute.

3. Please note that you must cover the cost of the return shipment.

4. All items must be returned unused, in their original condition and from the country that the order was delivered to.

5. We will refund the full value of your order within 30 days of receiving your refund request.

4. All items must be returned unused, in their original condition and from the country that the order was delivered to.

6. We will not refund shipping costs, unless the item is faulty.

Any Bespoke or Custom pieces are final sale, and cannot be returned for exchange or credit. This includes size specific rings that have to be pre-ordered.

All the pieces on sale cannot be returned for exchange or credit.

FAULTY ITEMS
If a faulty item is received, please contact us to arrange return via post for assessment. If the item is deemed to have a manufacturing fault, a repair or replacement will be issued. A refund will be issued if we cannot repair or replace the item.

Return postage of items with manufacturing faults will be covered by Loren Lewis-Cole Jewellery.

Please consider and follow the recommended care instructions for all Loren Lewis-Cole Jewellery items, as those considered faulty due to reasonable general wear and tear or customer mistreatment will not be considered for replacement or refund.

Please note, Loren Lewis-Cole Jewellery will not be responsible for return shipping costs nor duty reimbursement in the case of international purchases (other than faulty items) for the exchange of change of mind items. It is the responsibility of the customer to cover shipping costs to dispatch their updated order upon exchange of goods.

Loren Lewis-Cole Jewellery reserves the right to deny a return if it does not meet the returns policy.

 

RECEIVING A REFUND

Your refund will either be credited to the original purchaser’s credit card and will include shipping costs (where applicable) for faulty items or for orders cancelled under the Distance Selling Regulations only.

If your order has been sent to a destination within the EU, all sales taxes will be refunded. Outside the EU, customs duties and sales taxes are non-refundable. However, you may be able to recover these by contacting your local customs bureau directly. As this may not be available for all countries, we recommend that you hire a customs broker if you wish to claim back duties on returned merchandise.

Please note card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately we are unable to influence this.